RETURNS AND REFUND

CAN I RETURN A PRODUCT?

Yes. You have the right to return it within 14 days from the date of receipt, for any reason and without justification.

ATTENTION: Before proceeding with a return, make sure the products are in the same condition as when you received them, with all packaging intact, not stained, damaged, or used.

IS THERE A FEE FOR REQUESTING A RETURN?

Yes. The cost for return package pickup is €5.

WHAT IS THE TIME FRAME FOR MAKING A RETURN?

The deadline for returning a product is 14 days from the date of receipt. Orders cannot be canceled once they are in shipping status. CYBERSINGERS reserves the right to refuse returns that are reported or sent past the deadline, or if items are not returned in their original condition.

HOW CAN I MAKE A RETURN?

• Call the phone number +393808912375

• Send an email to [email protected]

• Specify the reason for the return and attach photos of the item.

• We will send a courier to pick up the package at the chosen address.

CAN I DECIDE TO KEEP THE ITEM AFTER REQUESTING A RETURN ONLINE? No. Once the return process has been initiated, it cannot be canceled.

CAN I EXCHANGE OR RETURN ANY ITEM?

Yes, as long as they are in the same condition as when you received them—not stained, damaged, or used.

CONSIDER THE FOLLOWING EXCEPTION:

Limited-edition Cybersingers clothing is accompanied by an authenticity certificate, sent via email and mail. Additionally, the certificate is registered on the Polygon blockchain as an NFT ERC-1155, ensuring its uniqueness and traceability.

For this reason, returns are not accepted.

WHEN WILL I RECEIVE MY REFUND?

You will receive the refund within 10-14 days, depending on your bank.